Return Policy
Overview
At Sleeplyf, we want you to love every product you buy from us. If something isn't right, we're here to make it easy to return, exchange, or get a refund — depending on the product and the situation.
Please read this policy carefully before raising a return request. Different products have different return conditions, and the applicable terms are described in the sections below.
100-Night Sleep Trial
Certain mattresses sold through Sleeplyf come with a 100-night sleep trial as offered by the manufacturer (e.g. Wakefit). This trial allows you to sleep on the mattress for up to 100 nights and return or exchange it if you are not satisfied.
How it works:
• The 100-night trial is applicable only on mattresses where it is explicitly mentioned on the product page.
• You may use the mattress during the trial period — it does not need to be in unused condition to qualify.
• If you are not satisfied at any point after 30 days and within the 100-night period, you may raise a request for either a full exchange or a full refund.
• Refunds are processed to your original mode of payment.
• We will arrange a free pickup from your delivery address.
To raise a trial return request: Contact us at info@sleeplyf.com or via WhatsApp with your order number, reason for return, and a brief description of your experience. Our team will guide you through the next steps.
The 100-night trial is a manufacturer-backed programme. Terms may vary slightly by brand. Please check the product page for brand-specific details.
Standard Returns
For products not covered by the 100-night sleep trial, the following conditions apply:
• Eligible products: Unused pillows and other eligible products in their original, unopened packaging.
• Return window: Returns must be requested within 7 days of delivery for damaged or defective goods (see Damaged or Defective Products). For other eligible products, please contact us to check applicability.
• Condition: The product must be unused, in its original packaging, with all tags, accessories, and documentation intact.
• Products that have been used, assembled, or installed are not eligible for standard returns unless they are defective.
To initiate a return, email info@sleeplyf.com with your order number and reason for return.
Damaged or Defective Products
If your order arrives damaged or with a manufacturing defect, please follow these steps:
1. Inspect at delivery — Check the product as soon as it is delivered and before the delivery team leaves, where possible.
2. Report within 7 days — Raise a complaint within 7 days of receiving the shipment by emailing support@sleeplyf.com.
3. Send images — Include clear photographs of the damage or defect, along with your order number and a brief description.
4. Assessment — Our team will review the images and assess the issue. We may coordinate with the manufacturer or logistics partner as required.
5. Resolution — Depending on the assessment, we will offer a replacement, exchange, repair, or full refund at no additional cost to you.
Damage caused after delivery due to misuse, improper handling, or normal wear and tear is not covered under this policy.
Non-Returnable Items
The following products are not eligible for return, except in cases of manufacturing defect or damage on arrival:
• Mattresses not covered by a 100-night sleep trial, once used or assembled
• Bedsheets, comforters, and blankets that have been opened or used
• Mattress protectors and toppers that have been opened or used
• Baby bedding products
• Pillows that have been used or removed from original packaging
• Any product that has been customised to order
If you are unsure whether a specific product is returnable, please contact us before purchasing.
Refunds
Once a return is approved and the product has been picked up and inspected, refunds are processed as follows:
• Mode: Refund is issued to your original mode of payment (credit/debit card, UPI, net banking, etc.).
• Timeline: Refunds are typically processed within 7–10 business days of the pickup being completed and the return being approved. The time for the amount to reflect in your account may vary depending on your bank or payment provider.
• COD orders: For orders paid via Cash on Delivery, the refund will be issued via bank transfer. Please provide your bank account details when raising the return request.
You will receive a confirmation email or WhatsApp message once your refund has been initiated.
Return Pickup
For all approved returns, Sleeplyf arranges and bears the full cost of pickup — there is no charge to you.
Once your return request is approved, our team will contact you to schedule a convenient pickup date and time. Please ensure the product is accessible and, where possible, repacked in its original packaging before the pickup.
Old Mattress Exchange Program
Sleeplyf offers a separate Old Mattress Exchange Program, which is not a return. This program allows you to trade in your old mattress when purchasing a new one.
• We handle the pickup and disposal of your old mattress at the time of delivery of your new one.
• The exchange value (if applicable) will be communicated at the time of purchase.
• This program is independent of the return and refund policy described above.
For details on the exchange program and to check eligibility for your old mattress, contact us before placing your order.
Contact Us
To raise a return, exchange, or refund request, or for any questions about this policy:
• Email: info@sleeplyf.com
• WhatsApp / Call: Available on your order tracking message
• Hours: Monday–Saturday, 10.30AM–7PM
Please have your order number ready when you contact us — it helps us resolve your request faster.
At Sleeplyf, we want you to love every product you buy from us. If something isn't right, we're here to make it easy to return, exchange, or get a refund — depending on the product and the situation.
Please read this policy carefully before raising a return request. Different products have different return conditions, and the applicable terms are described in the sections below.
100-Night Sleep Trial
Certain mattresses sold through Sleeplyf come with a 100-night sleep trial as offered by the manufacturer (e.g. Wakefit). This trial allows you to sleep on the mattress for up to 100 nights and return or exchange it if you are not satisfied.
How it works:
• The 100-night trial is applicable only on mattresses where it is explicitly mentioned on the product page.
• You may use the mattress during the trial period — it does not need to be in unused condition to qualify.
• If you are not satisfied at any point after 30 days and within the 100-night period, you may raise a request for either a full exchange or a full refund.
• Refunds are processed to your original mode of payment.
• We will arrange a free pickup from your delivery address.
To raise a trial return request: Contact us at info@sleeplyf.com or via WhatsApp with your order number, reason for return, and a brief description of your experience. Our team will guide you through the next steps.
The 100-night trial is a manufacturer-backed programme. Terms may vary slightly by brand. Please check the product page for brand-specific details.
Standard Returns
For products not covered by the 100-night sleep trial, the following conditions apply:
• Eligible products: Unused pillows and other eligible products in their original, unopened packaging.
• Return window: Returns must be requested within 7 days of delivery for damaged or defective goods (see Damaged or Defective Products). For other eligible products, please contact us to check applicability.
• Condition: The product must be unused, in its original packaging, with all tags, accessories, and documentation intact.
• Products that have been used, assembled, or installed are not eligible for standard returns unless they are defective.
To initiate a return, email info@sleeplyf.com with your order number and reason for return.
Damaged or Defective Products
If your order arrives damaged or with a manufacturing defect, please follow these steps:
1. Inspect at delivery — Check the product as soon as it is delivered and before the delivery team leaves, where possible.
2. Report within 7 days — Raise a complaint within 7 days of receiving the shipment by emailing support@sleeplyf.com.
3. Send images — Include clear photographs of the damage or defect, along with your order number and a brief description.
4. Assessment — Our team will review the images and assess the issue. We may coordinate with the manufacturer or logistics partner as required.
5. Resolution — Depending on the assessment, we will offer a replacement, exchange, repair, or full refund at no additional cost to you.
Damage caused after delivery due to misuse, improper handling, or normal wear and tear is not covered under this policy.
Non-Returnable Items
The following products are not eligible for return, except in cases of manufacturing defect or damage on arrival:
• Mattresses not covered by a 100-night sleep trial, once used or assembled
• Bedsheets, comforters, and blankets that have been opened or used
• Mattress protectors and toppers that have been opened or used
• Baby bedding products
• Pillows that have been used or removed from original packaging
• Any product that has been customised to order
If you are unsure whether a specific product is returnable, please contact us before purchasing.
Refunds
Once a return is approved and the product has been picked up and inspected, refunds are processed as follows:
• Mode: Refund is issued to your original mode of payment (credit/debit card, UPI, net banking, etc.).
• Timeline: Refunds are typically processed within 7–10 business days of the pickup being completed and the return being approved. The time for the amount to reflect in your account may vary depending on your bank or payment provider.
• COD orders: For orders paid via Cash on Delivery, the refund will be issued via bank transfer. Please provide your bank account details when raising the return request.
You will receive a confirmation email or WhatsApp message once your refund has been initiated.
Return Pickup
For all approved returns, Sleeplyf arranges and bears the full cost of pickup — there is no charge to you.
Once your return request is approved, our team will contact you to schedule a convenient pickup date and time. Please ensure the product is accessible and, where possible, repacked in its original packaging before the pickup.
Old Mattress Exchange Program
Sleeplyf offers a separate Old Mattress Exchange Program, which is not a return. This program allows you to trade in your old mattress when purchasing a new one.
• We handle the pickup and disposal of your old mattress at the time of delivery of your new one.
• The exchange value (if applicable) will be communicated at the time of purchase.
• This program is independent of the return and refund policy described above.
For details on the exchange program and to check eligibility for your old mattress, contact us before placing your order.
Contact Us
To raise a return, exchange, or refund request, or for any questions about this policy:
• Email: info@sleeplyf.com
• WhatsApp / Call: Available on your order tracking message
• Hours: Monday–Saturday, 10.30AM–7PM
Please have your order number ready when you contact us — it helps us resolve your request faster.